Return Policy Update as of 2020 April 1.
As coronavirus pandemic evolves, Corala’s team must ensure that our stores are safe, stocked and ready to serve our customers across America.
Customers can feel a sense of safety when purchasing products off our shelves. All products customers purchase off our shelves have not left the store.
Due to the current COVID-19 pandemic, we are temporarily suspending product returns on our products. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns (including refunds, trials and product exchanges) for the safety of our customers and associates.
We continue to closely monitor the rapidly evolving situation and make decisions that allow us to operate clean, open and stocked stores to serve our customers and support our associates. Out of an abundance of caution, we made the decision to temporarily suspend returns to protect the safety of our associates and customers.
During the pandemic Corala uses special deeply discounted prices to satisfy our customers.
If you have slept on your Corala Blanket for at least 14 days and decided that you are not fully in love, you can ask for a free return by emailing us at firstname.lastname@example.org
To speed up this process, please include all this information in your email:
Name On Order
Full price was payed?
Email address used to order
Reason for return
Image of blanket/duvet in original packaging (Gift box + plastic case)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Important! There are certain situations where only partial refunds are granted:
Item is not in its original condition (damaged or missing parts for reasons not due to our error)
Item was bought through the Referral Program: Refundable amount will be decreased by the referral fee
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Important! Free return only applies if full price was payed for the product and not a discounted sales price or other Coupon discount or was sold through the Referral Program!
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, we will send you a shipping label via email.